Shipping Policy for Nova Display Zone

Effective Date: December 30, 2024

At Nova Display Zone, we strive to ensure that your products arrive safely and in a timely manner. This Shipping Policy outlines our shipping methods, charges, and delivery timelines. By placing an order, you agree to the terms and conditions specified in this policy.

1. Shipping Methods

We offer several shipping options to meet your needs. The available shipping methods will be provided at checkout, and you can choose the best option for your order.

  • Standard Shipping:
    Typically takes 5-7 business days for delivery within the U.S. (excluding weekends and holidays).

  • Expedited Shipping:
    Typically takes 2-3 business days for delivery within the U.S.

  • Overnight Shipping:
    Guaranteed delivery within 1 business day if ordered before the cutoff time (varies by location and carrier).

  • International Shipping:
    Available to select countries. Delivery times vary depending on the destination and customs processing times. Additional customs duties, taxes, and shipping fees may apply and are the responsibility of the customer.

2. Shipping Charges

  • Domestic Orders (within the U.S.):
    Shipping costs are calculated based on the weight of the items in your order and the destination address. The final shipping cost will be displayed at checkout before you confirm your order.

  • International Orders:
    Shipping charges for international orders are calculated based on the destination country, weight, and delivery method. Additional duties, taxes, and fees may be incurred based on local regulations.

  • Free Shipping:
    We offer free standard shipping on orders over a certain amount (e.g., $100), depending on current promotions. Free shipping is only available for domestic orders within the U.S.

3. Order Processing Time

  • Processing Time:
    Orders are processed within 1-2 business days of receipt, excluding weekends and holidays. Once your order is processed, we will send you an email confirmation along with tracking information.

  • Shipping Time:
    Shipping times vary based on the shipping method selected at checkout. Please note that delivery times are estimates, and actual delivery may be affected by factors such as weather conditions, carrier delays, or holidays.

4. Tracking Your Order

Once your order has been shipped, you will receive an email containing tracking information. You can track the status of your order on the carrier’s website using the provided tracking number. If you have any issues with tracking, please contact us at info@novadisplayzone.net or (856) 467-0550 for assistance.

5. Address Accuracy

  • Correct Address:
    Please ensure that your shipping address is complete and accurate. We are not responsible for orders that are delayed or misdirected due to incorrect or incomplete address information.

  • Address Changes:
    If you need to change your shipping address after placing an order, please contact us immediately at info@novadisplayzone.net or (856) 467-0550. We can only update the address if the order has not yet been shipped.

6. Order Delays

While we strive to ensure timely delivery, delays can occasionally occur due to unforeseen circumstances such as weather conditions, holidays, or carrier issues. If your order is delayed, please contact us, and we will work with the shipping carrier to resolve the issue as quickly as possible.

7. Damaged or Lost Shipments

  • Damaged Items:
    If you receive a damaged item, please contact us within 7 days of receiving the product. We will work with you to either replace the damaged item or issue a refund, depending on your preference and availability of stock.

  • Lost Shipments:
    If your order has not arrived within the expected delivery time, please check the tracking information for updates. If the package appears to be lost, please contact us, and we will initiate a claim with the carrier to resolve the issue.

8. International Shipping Duties & Taxes

For international shipments, Nova Display Zone is not responsible for customs duties, taxes, or additional fees that may apply when the package reaches your country. These charges are the responsibility of the customer and are assessed by the local customs authorities. Please check with your local customs office for more information on these potential charges before placing an order.

9. Returns and Exchanges

If you are not satisfied with your order or need to exchange an item, please refer to our Refund and Returns Policy for instructions on how to return or exchange products.

10. Contact Information

If you have any questions about shipping or need assistance, please contact us:

11. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and continued use of our website constitutes acceptance of the updated policy.